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Latest News |
| 08th
July 2010 / Times of India / Mumbai Edition |
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DTE helpline fails to help students
Mumbai: For 25-year-old Sharad Raje (name changed), his
wish to get a seat in a city college for a diploma in
engineering seems to be getting delayed with every passing
day. Having a few queries, he is finding it difficult
to get through the helpline numbers provided by the Directorate
of Technical Education (DTE) on its website and on the
booklet given to students who wish to apply. “All
four numbers are busy all day long. How do we reach them?’’
said a frustrated Raje.
Students applying for this diploma are required to submit
their documents at an Application Receipt Centre (ARC),
only after which their forms are accepted. “For
every minor detail, we are asked to get in touch with
the DTE and get a response to our queries. At the ARC,
I met others who were facing a similar problem,’’
added Raje. With his office timings binding him down,
he is unable to approach the DTE directly for the information
he needs.
“My daughter’s application has been left pending
because I need to submit a noncreamy layer (income) certificate
at the ARC. I have already applied for the certificate
but the process will take some time. I have been trying
to contact the DTE for quite some time now but every time,
I’m welcomed by a busy tone. I have sent three emails
but still haven’t got a reply,’’ said
Pradeep Thakur, a businessman.
On being asked about the helpline numbers, director of
DTE, S Mahajan, said, “We receive calls continuously
and are attending to all of them. Two of the phones are
in my office itself and we have people attending to all
the calls. We have always been more than happy to help
students clarify any queries. Those who can’t get
through the helpline numbers are welcome to come and meet
us personally.’’
The last date for submission has been extended to July
14 and these applicants are hoping to get a response to
their queries before the deadline. “I work six days
a week. The only day I’m free is a Sunday and the
directorate is shut on that day. It is not easy to get
the information I need as even the website is not very
helpful. We are all hoping to see our names on the July
19 list,’’ said Samir Munshi, another applicant. |
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